FP
Feroza P

1 reviews | Active since Nov 2015

01 Sept 2016, 15:20

Worst Service Ever

<p>So my mom purchased a Queen size bed from Ok Funiture Store in Belhar she received her bed the 30th June... about 3 days later she complaint something was wrong with the bed. She contacted the store they said they would log a complaint and the manufacture will get back to her nothing happened until I started contacting them now its been 2 months later and they saying they will only have the bed in mid Sept I think this is unacceptable your bed is a personal item and for them to take so long to replace a item from them that wasnt up to standards is PATHETIC. Sealy is suppose to be such a good make what the hell went wrong there I would love to know. I've spoken to a Eugene and the manager Mr Williams @ Belhar branch but even they don't seem to concern and bothered about the funiture they sell in there Store. I am most Disgusted about the way they hand things.</p>

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Replies (1)
Sealy
Sealy's reply01 Sept 2016, 15:27
Official

Good day

We at Sealy value you as our customer , please note that there are leadtimes for manufacturing and delivery to the specific areas.

I will investigate and get our orders department to prioritise your complaint.

I am sorry for the inconvenenience that was caused.

We will give you feedback via your email.

Kind regards

Shooneez Camobell