Worst service and mattress ever

<p>I am highly disappointed with the quality of products I received from Sealy. I bought an Aloe Vera R5000 Queen mattress two years ago from House & Home. In December my base literally just broke and I went to House & Home to find out what I can do about this. They took my complaint and send it to Sealy. I paid R235 for my new base on 4 January 2017 and it's still not delivered. When Prayesh from Bravo group phoned me in December about my base, I told him that my mattress is also going to have a problem after this. He told me that I must contact him in January about the mattress and we will sort it out. Yesterday a VERY RUDE inspector came to my house to inspect my mattress. He took a few photos of the mattress on the ground and found an indent of 1,5cm. I showed him that the sides of my mattress is flat - with no support anymore after two years! He did not even answer me. I have exactly the same mattress in another room that is one year OLDER than mine - and this mattress is still perfectly fine. He ignored me when I said he must feel the difference between the two mattresses. Now I am asking you: How will you see the hole in the middle of my mattress on a photo? You know, I had a back operation 3 years ago, and I bought a Sealy because I thought it will be the best quality for me - now I can't even sleep on my stomach in my own bed, because there is a clear flat hole in the middle. This morning Prayesh phoned me and told me there is nothing wrong with my mattress and it is purely because of the base - once again, how is this my fault that your base is such bad quality that the whole base is broken? I told him in December already about the mattress. I am not going to accept this, as I paid R5000 for this bed to get quality and now I am dealing with a dud. I would like a manager to contact me as soon as possible to rectify this problem - because if this is the type of quality Sealy is putting out to the world, then I think the world should know this.</p>