AS
Alfonso S
1 reviews | Active since Jun 2020
14 Aug 2024, 18:39
Very unhappy with sealy bedding
So about 2years ago I bought a queen size bed set from Bradlows in Somerset west. No 2years later I'm having sleepless nights and battle with a mattress with a spring problem. When buying this we'll known brand I never thought that after 2years I will sit with issues like this.
Today I have logged a 2nd time around complaint with the hope that someone will reach out to me to discuss my frustration I'm facing.
Helpful (0)
Replies (4)0
Replies (4)
Sealy's replyOfficial
15 Aug 2024, 07:17Hi Good Day Alfonso thank you for contacting us, JD Group customer logging of complaints must be logged with the store, thereafter they will send us a ticket no and we will be able to assist you.
thanks, Verdi
thanks, Verdi
Sealy's reply15 Aug 2024, 07:17
Official
Hi Good Day Alfonso thank you for contacting us, JD Group customer logging of complaints must be logged with the store, thereafter they will send us a ticket no and we will be able to assist you.
thanks, Verdi
thanks, Verdi
AS
Alfonso S's updateReviewer Update
21 Aug 2024, 17:08Hi, so apparently what I could gather from the response from Seely is basically every 4yrs I'll have to replace the bedset because I'm 4yrs with my current bedset which I thought was a excellent quality at the time now I must PAY R3500 to process a valid warranty claim. Shouldn't Seely assess the bedset before issuing a warranty fee? I'm not happy at all about this response I got from BRADLOWS SOMERSET AND SEELY!!!!!!!!
AS
Alfonso S's update21 Aug 2024, 17:08
Reviewer Update
Hi, so apparently what I could gather from the response from Seely is basically every 4yrs I'll have to replace the bedset because I'm 4yrs with my current bedset which I thought was a excellent quality at the time now I must PAY R3500 to process a valid warranty claim. Shouldn't Seely assess the bedset before issuing a warranty fee? I'm not happy at all about this response I got from BRADLOWS SOMERSET AND SEELY!!!!!!!!
Sealy's replyOfficial
22 Aug 2024, 07:41Hi Alfonso, I see that your complaint was logged and communicated to with ref no S335726 to you once the warrantee fee has been paid, we will auth the Exhange,
Thanks Verdi
Thanks Verdi
Sealy's reply22 Aug 2024, 07:41
Official
Hi Alfonso, I see that your complaint was logged and communicated to with ref no S335726 to you once the warrantee fee has been paid, we will auth the Exhange,
Thanks Verdi
Thanks Verdi
AS
Alfonso S's updateReviewer Update
22 Aug 2024, 07:52To hell with your warranty fee, I'll never buy a sealy again!!! I'll rather spend my money on a different brand. Bradlows and sealy just lost a valued client due to their stupid policy. I'll definitely spread the word on my NEGATIVE experience with this brand.
AS
Alfonso S's update22 Aug 2024, 07:52
Reviewer Update
To hell with your warranty fee, I'll never buy a sealy again!!! I'll rather spend my money on a different brand. Bradlows and sealy just lost a valued client due to their stupid policy. I'll definitely spread the word on my NEGATIVE experience with this brand.