WO
Wayne O

1 reviews | Active since Sept 2016

26 Sept 2016, 21:51

UNSATISFACTORY SERVICE

<p>I purchased a King Size, Extra length Palladium bed on th 30th August 2013. 8 months later and aftermuch back and forth with dial-a-bed in fourways i had the matress replaced as it had caved in on certain areas.</p> <p>I logged a complain last week with dialabed again as the same thing has happened. i was conytacted by Sealy and asked to take pictures of the matress which i duly did and sent them off. I then got a call from Sealy informing me that based on the pictures they cant see any fault with the bed. Considering the bed cost north of R25k, i not only expected it to last longer, but expected that they would dno more than just speculate over a few pictures i sent and come and look at the bed. I will inform EVERYONE i know about the useless service and i will ensure that no one i know will ever buy another Sealy bed again.</p>

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Replies (1)
Sealy
Sealy's reply27 Sept 2016, 08:05
Official

Good morning

I am sorry for the inconvenience caused, I will investigate your complaint and get back to you via your email.

thank you

kind regards

Shooneez Campbell

Bravo Group Sleep Products.

Best regards,