SB
SONIA B
1 reviews | Active since Aug 2009
05 Dec 2019, 11:34
Unhappy client
I bought a bed from OK furniture, since I bought the bed it made some funny noises and the matress was red, I went back to the store and advice them of this and they said that I have to pay in R800.00 for a new matress, I did so and to my surprise even the new matrss makes the same noise, I advice them again and they told me to pay in R700.00 I told them I don't have since these monies I need to pay excluding my monthly instalment. Someone from Sealy contact me and said they will get back to me, it is now over a month and I am still waiting for feedback. I am not happy with the service receive and to every time pay in monies. I always do regular payments although I am not happy with the product.
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Replies (1)
Sealy's replyOfficial
05 Dec 2019, 13:03Good morning
As telephonically discussed , your complaint has been authorized for exchange and there is no money to be paid. We will contact the store with regards to your complaint.
thank you
kind regards
Bravo Group Sleep Products
Customer Care
***
As telephonically discussed , your complaint has been authorized for exchange and there is no money to be paid. We will contact the store with regards to your complaint.
thank you
kind regards
Bravo Group Sleep Products
Customer Care
***
Sealy's reply05 Dec 2019, 13:03
Official
Good morning
As telephonically discussed , your complaint has been authorized for exchange and there is no money to be paid. We will contact the store with regards to your complaint.
thank you
kind regards
Bravo Group Sleep Products
Customer Care
***
As telephonically discussed , your complaint has been authorized for exchange and there is no money to be paid. We will contact the store with regards to your complaint.
thank you
kind regards
Bravo Group Sleep Products
Customer Care
***