MP
Martin P

1 reviews | Active since May 2018

15 Jan 2021, 07:56

The ****piest noisy-and I mean noisy, 22 day old Queen mattress I've ever had the displeasure of trying to sleep on!!!

I bought a Sealy Belize from Bradlows in Springs on 21st Dec 2020. It was not cheap. I was unhappy with the noise it makes whenever I move. It creaks and squeaks every time I turn over or move on it!! Within 7 days I tried to swap out for the next level up and pay in the difference, but Bradlows told me I can't because of Covid and they would lodge a complaint with you.

Only on the 12th Jan 2021 do I get a call from a Sealy rep called Payment, who said someone will contact me, which should be today. However I'm still writing this review because between you and Bradlows, you couldn't give a ****!!

I've never slept on a mattress that is so noisy and sounds like it wants to collapse. I've even had an Edblo before that made no noise. My last bed was A Sealy Windermere Queen from the OK 9 years ago and it was good. However I caught you out when I checked your Website to see what the non store name is and found it should have had a Sprung base not the regular cheap **** box base and you had to replace it!!

I'm not going to let this slip. Your reputation is fast hitting the bottom of the ocean and it's because you seemingly do not produce quality mattresses anymore. You'd better send one of your inspectors to come and check my mattress so I can demonstrate how poorly made it is. I cannot fathom how a mattress can make such a noise, let alone the fact that Bradlows and yourselves have taken no action to sort out the issue apart from the nonsensical phone call I got at 14:10 on the 12th Jan from Sealy. I'm highly ****ed off. You are meant to be a reputable brand but you're no better than a complete farce!!

Just by the way: Don't think your inspector will come to me and pull the wool over my eyes. I'm an extremely thorough person who does my homework very well. Come and sort out the mess to my satisfaction and stand by your so called (Sealy helps you to recover every night, Sealy is made to help you relax and recover every night so that you can wake up feeling great!) I don't feel great because I don't sleep well at all!! Handmade you say?? What part is handmade apart from the wooden frame for the box type base! I can't see the mattress or any part of it being handmade.

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Replies (3)
Sealy
Sealy's reply15 Jan 2021, 08:27
Official
Good morning Martin 

Thank you for contacting with us, we were closed over the festive season.
Please give me your reference number and contact details, We will investigate and get back to you.
We are sorry for any inconvenience that might have been caused.

Thank you

kind regards
Customer care

MP
Martin P's update15 Jan 2021, 09:34
Reviewer Update
I have been in contact with Shoneez and following up with her.
MP
Martin P's update20 Jan 2021, 13:38
Reviewer Update
Shoneez. The lack of communication from you by not answering my emails is going to ensure that i refer my complaint to the Consumer goods and services ombudsman. You must remember I'm still sleeping on this contraption and awaiting the mattress. It's the Base i want answers to with regards to the disgraceful workmanship. Communication is key to sorting out the problem, keeping me up to date, ensuring me that the company is dealing with it etc.

By Friday latest i want some feedback and a solution tabled. On Monday I'm back at work and will not have time to play tennis with Sealy. My concerns and attention are then on my job and communication between us will cease. At this stage i go the routes i have mentioned in my email and WhatsApp sent to you.