JJ
Jill J

1 reviews | Active since May 2017

10 Mar 2025, 08:38

Terrible bed

Bought the Amos sealy mattress and base 5 years ago and from the start we had sore backs every morning. Complained to sealy, they had someone come out to replace a broken base and said it should be better and every two weeks rotate the mattress. After being assured it will get better, 5 years later we are still waking up uncomfortable and sore. We know it’s the bed because after staying over at friend places for the weekend or holidays out somewhere we have no problem with our back pain in the morning. It’s frustrating and upsetting to not look forward to going to bed at night and then fighting through the uncomfortable nights sleep. Forcing ourselves to fall asleep through the pain. I used to think sealy was the best mattress to get but unfortunately because of me recommending one to my husband, we now have to deal with this. It was a R14000 completely wasted and I wish we had gone with another bed. Will not recommend sealy products or their lack of professionalism. They should have refunded us after the third complaint, heaven knows we have given it a long enough chance to see if it would get better. My husband has a spine issue so this is truly frustrating. Not happy at all with sealy.

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Replies (1)
Sealy
Sealy's reply10 Mar 2025, 08:48
Official
Hi Good Day Jill, thank you for your email, I will get an agent to contact you and long a new compliant.  Thanks Verdi