JV
Jaco V
1 reviews | Active since Sept 2016
31 Aug 2026, 14:32
Sub quality mattress from Sealy
Inferior quality mattress that don't even last a full year! As a lifelong believer in Sealy mattresses i have bought my LAST Sealy mattress. Bought a Sealy Elite Queen Mattress From The Mattress Warehouse in Oct 2025 and there is a inlay that formed and its sleeping very uncomfortable. I sent pictures of this where i put a 1meter long aluminum level there i can stick my hand in where the inlay int he mattress is. Clearly a defect in the mattress.
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Replies (2)
Sealy's replyOfficial
31 Aug 2026, 14:39Hi Jaco, Thank you for bringing this matter to our attention. We are sincerely sorry to hear about your experience with your Sealy Elite Queen Mattress.We understand how frustrating it must be to experience an indentation in your mattress after less than a year of use, particularly as a long-time Sealy customer. We appreciate you providing photographs that show the affected area, including the measurements demonstrating the depth of the indentation. please provide me with service no i.e S391111
Sealy's reply31 Aug 2026, 14:39
Official
Hi Jaco, Thank you for bringing this matter to our attention. We are sincerely sorry to hear about your experience with your Sealy Elite Queen Mattress.We understand how frustrating it must be to experience an indentation in your mattress after less than a year of use, particularly as a long-time Sealy customer. We appreciate you providing photographs that show the affected area, including the measurements demonstrating the depth of the indentation. please provide me with service no i.e S391111
JV
Jaco V's updateReviewer Update
31 Aug 2026, 14:43no Service no but sent everything to Meagan Olkers at The Mattress Warehouse. This issue was first reported on 19th Of Aug we basically in Sept...When will this be sorted?
JV
Jaco V's update31 Aug 2026, 14:43
Reviewer Update
no Service no but sent everything to Meagan Olkers at The Mattress Warehouse. This issue was first reported on 19th Of Aug we basically in Sept...When will this be sorted?