still no feedback

I bought a bed from Rochester approx 17 months ago. The whole bed broke. Base collapsed and matrass is a mess to the extent that I now need physio. <br> <br> I logged a complaint with Rochester on Monday, and they sent me the email they sent to Sealy on Monday saying that I urgently need feedback as I'm getting out of hospital on Wednesday and need a proper bed. <br> <br> Well its now almost Thursday and I still have not had as much as a phone call. <br> <br> Do you honestly need 4 days to respond to a query??? <br> <br> I want a NEW bed. I had to borrow a bed after getting outof hospital today. REALLY????