MN
Michael N

1 reviews | Active since Jul 2019

07 Jul 2019, 12:20

Sleep Masters and Sealy are unreliable

I have complained several times about the bed I bought at sleep masters and the inspector only changed the base but the mattress was the one giving problems which in turn ruined the base.

I sent a second request to sleepmasters for then to replace my bed but my guarantee was finished this time around so I was advised to pay a fee in order for them to fix my bed as per my warranty. The inspector once again came to check on my bed and he recommended that the base be replaced again (hence I told them that the mattress was the one giving problems but still the insist to replace only the base).

So I paid the amount as advised via EFT for them to come and fixed my bed. I called in sleepmasters for assistance I even sent in the POP as advised but I’ve been waiting ever since and the people don’t even reply my emails.

I will NEVER buy a bed from sleep Masters or sealy every again because of the bed service and the low quality bed they sold to me

0
Replies (1)
Sealy
Sealy's reply08 Jul 2019, 09:07
Official
Good morning

Thank you for your mail, please be advised that we will investigate and advise shortly.
Also note that we at Sealy have authorized your base complaint on 12 June 2019. 
We have made contact with the JD group head office and we are waiting for their reply.
As soon as we get feedback we will reply to you via your email.

We are sorry for the inconvenience that was caused.

thank you 

kind regards
Bravo Group Sleep Products
customer Care team
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