AS
Anita S
1 reviews | Active since Sept 2022
01 Mar 2023, 11:01
Shocking after sales service from Sealy!
Dont buy a Sealy bed. Poor after sales service delivery! After waiting for manufacturing of our bed the wrong bed is delivered! No follow up call to the client. We had to follow up. Just told that manufacturing is only starting 1 week later! Shocking!
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Replies (3)0
Replies (3)
Sealy's replyOfficial
01 Mar 2023, 11:12Good morning Anita Stevenson
Procedure is that once we authorize an exchange the customer is referred back to the point of sale, for exchange.
As discussed, you did not want to deal with the store and we are trying to assist you .Please be advised that we had to wait for authorization from the Shaw group before placing the order.
The order has been placed for manufacturing and is on fast track. We will notify you of delivery as soon as it is manufactured.
We are sorry for any inconvenience that might have been caused.
kind regards
Bravo Brands Sleep Division
Customer Care
Procedure is that once we authorize an exchange the customer is referred back to the point of sale, for exchange.
As discussed, you did not want to deal with the store and we are trying to assist you .Please be advised that we had to wait for authorization from the Shaw group before placing the order.
The order has been placed for manufacturing and is on fast track. We will notify you of delivery as soon as it is manufactured.
We are sorry for any inconvenience that might have been caused.
kind regards
Bravo Brands Sleep Division
Customer Care
Sealy's reply01 Mar 2023, 11:12
Official
Good morning Anita Stevenson
Procedure is that once we authorize an exchange the customer is referred back to the point of sale, for exchange.
As discussed, you did not want to deal with the store and we are trying to assist you .Please be advised that we had to wait for authorization from the Shaw group before placing the order.
The order has been placed for manufacturing and is on fast track. We will notify you of delivery as soon as it is manufactured.
We are sorry for any inconvenience that might have been caused.
kind regards
Bravo Brands Sleep Division
Customer Care
Procedure is that once we authorize an exchange the customer is referred back to the point of sale, for exchange.
As discussed, you did not want to deal with the store and we are trying to assist you .Please be advised that we had to wait for authorization from the Shaw group before placing the order.
The order has been placed for manufacturing and is on fast track. We will notify you of delivery as soon as it is manufactured.
We are sorry for any inconvenience that might have been caused.
kind regards
Bravo Brands Sleep Division
Customer Care
AS
Anita S's updateReviewer Update
01 Mar 2023, 11:34Dear Bravo Beds
Pls note that we clearly stated that it is not that we dont want to speak to the store it is because we cannot get hold of the ONE person that deals with customer care at Mattress King in Durban. She never returns calls. She is never available to take our calls so our only option was to speak to you directly. When the incorrect bed was delivered we had to phone to follow up. We had no option but to contact you directly as Mattress King was not available. As discussed with you this morning I was notified that manufacturing will only commence on Monday 6th March. My complaint was submitted on the 2nd Feb 2023. Sorry but surely you cannot call that good service! I await your feedback on delivery date! As per our discussion this morning I must wait until Friday the 3rd of March for feedback.....
Regards
Pls note that we clearly stated that it is not that we dont want to speak to the store it is because we cannot get hold of the ONE person that deals with customer care at Mattress King in Durban. She never returns calls. She is never available to take our calls so our only option was to speak to you directly. When the incorrect bed was delivered we had to phone to follow up. We had no option but to contact you directly as Mattress King was not available. As discussed with you this morning I was notified that manufacturing will only commence on Monday 6th March. My complaint was submitted on the 2nd Feb 2023. Sorry but surely you cannot call that good service! I await your feedback on delivery date! As per our discussion this morning I must wait until Friday the 3rd of March for feedback.....
Regards
AS
Anita S's update01 Mar 2023, 11:34
Reviewer Update
Dear Bravo Beds
Pls note that we clearly stated that it is not that we dont want to speak to the store it is because we cannot get hold of the ONE person that deals with customer care at Mattress King in Durban. She never returns calls. She is never available to take our calls so our only option was to speak to you directly. When the incorrect bed was delivered we had to phone to follow up. We had no option but to contact you directly as Mattress King was not available. As discussed with you this morning I was notified that manufacturing will only commence on Monday 6th March. My complaint was submitted on the 2nd Feb 2023. Sorry but surely you cannot call that good service! I await your feedback on delivery date! As per our discussion this morning I must wait until Friday the 3rd of March for feedback.....
Regards
Pls note that we clearly stated that it is not that we dont want to speak to the store it is because we cannot get hold of the ONE person that deals with customer care at Mattress King in Durban. She never returns calls. She is never available to take our calls so our only option was to speak to you directly. When the incorrect bed was delivered we had to phone to follow up. We had no option but to contact you directly as Mattress King was not available. As discussed with you this morning I was notified that manufacturing will only commence on Monday 6th March. My complaint was submitted on the 2nd Feb 2023. Sorry but surely you cannot call that good service! I await your feedback on delivery date! As per our discussion this morning I must wait until Friday the 3rd of March for feedback.....
Regards
Sealy's replyOfficial
01 Mar 2023, 12:08Good day
We are sorry that you feel this way, we will be in contact with you regarding the exchange. Please be advise that we have to follow procedure and we do not keep stock on hand.
regards
Bravo Brands Sleep Brands
Customer Care
We are sorry that you feel this way, we will be in contact with you regarding the exchange. Please be advise that we have to follow procedure and we do not keep stock on hand.
regards
Bravo Brands Sleep Brands
Customer Care
Sealy's reply01 Mar 2023, 12:08
Official
Good day
We are sorry that you feel this way, we will be in contact with you regarding the exchange. Please be advise that we have to follow procedure and we do not keep stock on hand.
regards
Bravo Brands Sleep Brands
Customer Care
We are sorry that you feel this way, we will be in contact with you regarding the exchange. Please be advise that we have to follow procedure and we do not keep stock on hand.
regards
Bravo Brands Sleep Brands
Customer Care