CP
Chris P
1 reviews | Active since Jul 2021
30 Oct 2024, 09:18
SEALY - TERRIBLE !!!!! No customer Support/ Low grade beds
I have been trying for the last YEAR to get SEALY to honour my 10 YEAR guarantee on a Picanto bed/base, which I bought from Sleepmasters on 17/06/2022. I first contacted them during October 2023. When they did not respond/ give feedback, I posted on HelloPeter. Then they contacted me and gave me a stupid excuse that I if I remove the post from HelloPeter, they will honour the guarantee. Hereafter they sent me a bill for R1000, to replace the mattress !!! I removed the post, and still NO joy from SEALY !! Their products are LOW grade, but their customer support is non-existant !!!!
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Replies (3)
Sealy's replyOfficial
30 Oct 2024, 09:26Hi Chris, you bought on the 17/06/2022 and logged the complaint 13/10/2023 therefore you are out of the guarantee period and now in the warrantee period 1+9. there is a warrantee fee applicable in which you were informed. After payment received, we will authorize the exchange.
A Factory Guarantee Repair or Replacement Period is against faulty workmanship and faulty materials, not extending to damage caused by normal wear & tear, abuse, misuse or negligence. A Service Warranty Period is the balance of the period outside of the Guarantee period
where the cost of repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. To determine the length of your warranty and it’s terms, simply match the range on your mattress label with the range on the below schedule.
Calculation charges for repair or replacement in service warranty period: Divide your dealer’s current retail price by the total limited warranty, multip**** by number of years since purchase date on your original proof of purchase invoice, e.g. R4999.00 ÷ 10 = R499.90 x 4 years since date of purchase = R1999.60 + VAT. An inspection fee and a transportation fee will be charged for invalid claims within the Total Service Warranty Period. A recovery fee will be charged for unsanitary product within Total Service Warranty Period. If the Sealy product purchased is no longer available, Sealy will substitute with a comparable model at the current retail price.
Thanks, Verdi
A Factory Guarantee Repair or Replacement Period is against faulty workmanship and faulty materials, not extending to damage caused by normal wear & tear, abuse, misuse or negligence. A Service Warranty Period is the balance of the period outside of the Guarantee period
where the cost of repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. To determine the length of your warranty and it’s terms, simply match the range on your mattress label with the range on the below schedule.
Calculation charges for repair or replacement in service warranty period: Divide your dealer’s current retail price by the total limited warranty, multip**** by number of years since purchase date on your original proof of purchase invoice, e.g. R4999.00 ÷ 10 = R499.90 x 4 years since date of purchase = R1999.60 + VAT. An inspection fee and a transportation fee will be charged for invalid claims within the Total Service Warranty Period. A recovery fee will be charged for unsanitary product within Total Service Warranty Period. If the Sealy product purchased is no longer available, Sealy will substitute with a comparable model at the current retail price.
Thanks, Verdi
Sealy's reply30 Oct 2024, 09:26
Official
Hi Chris, you bought on the 17/06/2022 and logged the complaint 13/10/2023 therefore you are out of the guarantee period and now in the warrantee period 1+9. there is a warrantee fee applicable in which you were informed. After payment received, we will authorize the exchange.
A Factory Guarantee Repair or Replacement Period is against faulty workmanship and faulty materials, not extending to damage caused by normal wear & tear, abuse, misuse or negligence. A Service Warranty Period is the balance of the period outside of the Guarantee period
where the cost of repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. To determine the length of your warranty and it’s terms, simply match the range on your mattress label with the range on the below schedule.
Calculation charges for repair or replacement in service warranty period: Divide your dealer’s current retail price by the total limited warranty, multip**** by number of years since purchase date on your original proof of purchase invoice, e.g. R4999.00 ÷ 10 = R499.90 x 4 years since date of purchase = R1999.60 + VAT. An inspection fee and a transportation fee will be charged for invalid claims within the Total Service Warranty Period. A recovery fee will be charged for unsanitary product within Total Service Warranty Period. If the Sealy product purchased is no longer available, Sealy will substitute with a comparable model at the current retail price.
Thanks, Verdi
A Factory Guarantee Repair or Replacement Period is against faulty workmanship and faulty materials, not extending to damage caused by normal wear & tear, abuse, misuse or negligence. A Service Warranty Period is the balance of the period outside of the Guarantee period
where the cost of repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. To determine the length of your warranty and it’s terms, simply match the range on your mattress label with the range on the below schedule.
Calculation charges for repair or replacement in service warranty period: Divide your dealer’s current retail price by the total limited warranty, multip**** by number of years since purchase date on your original proof of purchase invoice, e.g. R4999.00 ÷ 10 = R499.90 x 4 years since date of purchase = R1999.60 + VAT. An inspection fee and a transportation fee will be charged for invalid claims within the Total Service Warranty Period. A recovery fee will be charged for unsanitary product within Total Service Warranty Period. If the Sealy product purchased is no longer available, Sealy will substitute with a comparable model at the current retail price.
Thanks, Verdi
CP
Chris P's updateReviewer Update
30 Oct 2024, 09:56It still does not make sense to me having to pay to have a warranty/ guarantee, when the original invoice stated 10 years.
If this is in fact the case, please inform me when someone will come to inspect the mattress.
With your lack of service, I don't trust you. Once the mattress has been inspected, I will make payment (based on the date of my first complaint).
If this is in fact the case, please inform me when someone will come to inspect the mattress.
With your lack of service, I don't trust you. Once the mattress has been inspected, I will make payment (based on the date of my first complaint).
CP
Chris P's update30 Oct 2024, 09:56
Reviewer Update
It still does not make sense to me having to pay to have a warranty/ guarantee, when the original invoice stated 10 years.
If this is in fact the case, please inform me when someone will come to inspect the mattress.
With your lack of service, I don't trust you. Once the mattress has been inspected, I will make payment (based on the date of my first complaint).
If this is in fact the case, please inform me when someone will come to inspect the mattress.
With your lack of service, I don't trust you. Once the mattress has been inspected, I will make payment (based on the date of my first complaint).
Sealy's replyOfficial
30 Oct 2024, 11:01 A Service Warranty Period is the balance of the period outside of the Guarantee period
where the cost of repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. To determine the length of your warranty and it’s terms, simply match the range on your mattress label with the range on the below schedule.
where the cost of repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. To determine the length of your warranty and it’s terms, simply match the range on your mattress label with the range on the below schedule.
Sealy's reply30 Oct 2024, 11:01
Official
A Service Warranty Period is the balance of the period outside of the Guarantee period
where the cost of repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. To determine the length of your warranty and it’s terms, simply match the range on your mattress label with the range on the below schedule.
where the cost of repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. To determine the length of your warranty and it’s terms, simply match the range on your mattress label with the range on the below schedule.