NF
Nathan F

1 reviews | Active since Dec 2019

12 Feb 2020, 20:39

Sealy south Africa and Matress king

I posted 2months ago about a bed I purchased from Matress King, to date my issue is still not sorted out. I'm bit confused to who should be responsible for paying my money back to me because I purchased the bed from Matress King but they sending me up and down to Sealy and Sealy does the same. Can anyone assist because I'm at ends meet with both these companies and really frustrated.

0
Replies (6)
Sealy
Sealy's reply14 Feb 2020, 17:55
Official
Good day Nathan F

Thank you for contacting us, Please allow us to investigate your complaint , we will make contact with you once the investigation is complete.

We are sorry for any inconvenience that might have been caused.

thank you 

Kind regards
Customer Care Team
Bravo Group Sleep Products
***

Sealy
Sealy's reply17 Feb 2020, 11:45
Official
Good day Nathan
 
Please be advised that your complaint was authorized for exchange. Please contact the store for further assistance.

We are sorry for any inconvenience that might have been caused.

Thank you
Kind regards
NF
Nathan F's update17 Feb 2020, 19:01
Reviewer Update
That's the problem after my first exchange the second bed was exactly the same poor quality. Someone was sent out to access the 2nd bed and he agreed it needed to be replaced. I then struggled with salesman for months to sort this situation out to no avail. I finally got fed up and requested my money back of which I have proof and I was still in my6 month money back guarantee periodwhen I requested this. Between Sealy and Matress King they managed to stretch the complaint so my 6months expired in order not to pay out the cash. Then in January someone name Kyle who says he is the regional manager contacts me and says I'm out of my money back period and will have to take what they offering me. To date M actress King has not rep**** to any of my posts or even attempted to sort out this issue, instead they continuously direct me to Sealy and once again Sealy is doing the same telling me to go to the shop for a bed. I do not want a bed from Matress King I want my money back because my experience with both these institutes has been very frustrating and really sad at the same time seeing that it's a lousy R7500 that needs to be refunded. It seems that Matress King would rather lose customers through negative posts in social media than sort out a customer and maintain them and at the same time drag Sealy name through the mud........ Thanks
Looking forward to your reply or not............



Sealy
Sealy's reply18 Feb 2020, 16:26
Official
Good day Nathan

We are sorry for any inconvenience that might have been caused.
Please be advised that we are unable to assist you with a refund as the point of sale was at the store. You will have to discuss a refund with the store where you have purchased from.  We do apologize.

Thank you 

Kind regards
Bravo group sleep products
Customer care team.
***
NF
Nathan F's update19 Feb 2020, 11:54
Reviewer Update
It's so funny because Matress King is doing this exact same thing referring me to Sealy because they the manufacturer, maybe its time to take this up a notch and get the media involved. This is really sad that 2 big companies are fighting over who needs to take responsibility while there customers suffer. Really great for business don't u think
Sealy
Sealy's reply19 Feb 2020, 12:05
Official
Good day Nathan

Please be advised that you did not purchase from Sealy and therefore we can not refund you sir.
You made the purchase from Mattress King, you will have to discuss your refund with them.
We the manufacturer has honored our warranty to exchange , which you have refused.
Mattress king has their own policies and procedure of which we can not intrude.
Also note that your lawyer has contacted Sealy and has agreed that your refund has to be discussed with Mattress king .

If anything is unclear, please contact our us
Kind regards
Bravo Group sleep products
Customer care team
**********