Sealy shocking service

I just purchased a seally base set Picasso about a month ago and since day 1 I have been having issues with the mattress its so uncomfortable and I been experiencing pains ever since I cant get a good nights sleep on this bed this bed is just terrible and when I complained to the complaints department of seally the just told me that apparently it's a firm bed and that they can't do anything about it and maybe it's just me and maybe for her it will be comfortable for he (Rachel shabangu) for God sake I bought a seally because of the comfort why else would I buy a Sealy in that case I could of went and bought something else for way cheaper to get pains and a uncomfortable sleep