Sealy Posturepedic SA

I reported a problem with a Sealy Preston Euro Top mattress beginning of June 2020. Wait two weeks - no response. End of June Phone customer care and sent photos as well as a sworn statement as requested - no response. Phone again spoken to Sipho - will look into the complaint and phone back - No response. Went to House and Home to buy new mattress -offer me a Sealy which I refuse and the problem was discussed with Charlotte who took the problem to Sealy - again the documentation was send in - no response. 20/8/2020 she will phone me back. -no response. Visited Charlotte again on 27/8/2020, she phoned Sealy and the person promised to phone me back the same afternoon - no response till now.