CD
Christopher D
1 reviews | Active since Aug 2020
20 Jan 2025, 21:47
Sealy poloma
Good day we bought a sealy poloma bed from bradlows online on the first nigth sleep you could already feel the bed sagging in the bed is now only 2 weeks old and feels like its 12years old tried making contact with bradlows on who to contact got a response 2 weeks and 3 days later that they will log a complaint, now its got deep holes on either sides of the bed with a big bubble in the middle i also see similar complaints ons here so there is definitely factory issues with this beds, as i have never bought a new bed and with that said thia is even a firm bed wich should not start sagging in on the first nights sleep previous bed only started with body impressions after about 2 years, if you are looking to buy a sealy poloma bed stay clear bad quality sealy was always i product you could rely on but i think these days they just riding on their name and no more good quality products like the good old days not a happy client my number if you want to make contact sealy *** i also send sealy a email a week ago still waiting on a reply from them
Helpful (0)
Replies (16)0
Replies (16)
Sealy's replyOfficial
21 Jan 2025, 07:49 Good day Christopher, Trust you are well. Thank you for your enquiry. Kindly log the complaint with the store where the base set was purchased from, they will forward it to us, we will log a complaint and do an inspection urgently. Alternatively, please forward your proof of purchase so that we can log a complaint and do an inspection for you. If you do not have a proof of purchase, you can make an affidavit for us. On the affidavit please state: · Your names · Your contact details · Your physical address · Where and when the bed was purchased · Nature of the complaint · Pictures of the barcode and label from the bed However if the mattress was purchased at one of the JD stores (Russels, Morkels, Joshua Doore, Bradlows, Price n Pride, Barnetts, Sleepmasters) the complaint has to be logged with one of their stores as it has to go via their head office Kindly email all the information and we will assist further. Kind regards,
Verdi Andrews
Verdi Andrews
Best regards,
Sealy's reply21 Jan 2025, 07:49
Official
Good day Christopher, Trust you are well. Thank you for your enquiry. Kindly log the complaint with the store where the base set was purchased from, they will forward it to us, we will log a complaint and do an inspection urgently. Alternatively, please forward your proof of purchase so that we can log a complaint and do an inspection for you. If you do not have a proof of purchase, you can make an affidavit for us. On the affidavit please state: · Your names · Your contact details · Your physical address · Where and when the bed was purchased · Nature of the complaint · Pictures of the barcode and label from the bed However if the mattress was purchased at one of the JD stores (Russels, Morkels, Joshua Doore, Bradlows, Price n Pride, Barnetts, Sleepmasters) the complaint has to be logged with one of their stores as it has to go via their head office Kindly email all the information and we will assist further. Kind regards,
Verdi Andrews
Verdi Andrews
Best regards,
CD
Christopher D's updateReviewer Update
21 Jan 2025, 08:29A complaint was log with them already still no feedback with images and video material
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Christopher D's update21 Jan 2025, 08:29
Reviewer Update
A complaint was log with them already still no feedback with images and video material
Sealy's replyOfficial
21 Jan 2025, 08:31Hi, let me find out what the delay is with JD. I will revert back to you soonest.
Best regards,
Sealy's reply21 Jan 2025, 08:31
Official
Hi, let me find out what the delay is with JD. I will revert back to you soonest.
Best regards,
CD
Christopher D's updateReviewer Update
21 Jan 2025, 09:21Thank you
CD
Christopher D's update21 Jan 2025, 09:21
Reviewer Update
Thank you
CD
Christopher D's updateReviewer Update
22 Jan 2025, 08:33Any feedback?
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Christopher D's update22 Jan 2025, 08:33
Reviewer Update
Any feedback?
Sealy's replyOfficial
22 Jan 2025, 08:44Hi Christopher, one of agents will call you, with feedback. thanks Verdi
Best regards,
Sealy's reply22 Jan 2025, 08:44
Official
Hi Christopher, one of agents will call you, with feedback. thanks Verdi
Best regards,
CD
Christopher D's updateReviewer Update
23 Jan 2025, 13:34Any updates?
CD
Christopher D's update23 Jan 2025, 13:34
Reviewer Update
Any updates?
Sealy's replyOfficial
23 Jan 2025, 14:16Good day Mr. Diederiks,
thank you for taking my call.
as discussed, the mattress is authorized for an exchange and the authorization letter is send to JD head office.
thank you.
Bravo customer care
thank you for taking my call.
as discussed, the mattress is authorized for an exchange and the authorization letter is send to JD head office.
thank you.
Bravo customer care
Best regards,
Sealy's reply23 Jan 2025, 14:16
Official
Good day Mr. Diederiks,
thank you for taking my call.
as discussed, the mattress is authorized for an exchange and the authorization letter is send to JD head office.
thank you.
Bravo customer care
thank you for taking my call.
as discussed, the mattress is authorized for an exchange and the authorization letter is send to JD head office.
thank you.
Bravo customer care
Best regards,
CD
Christopher D's updateReviewer Update
24 Jan 2025, 07:42Someone from sealy brovo group tried to call this morning but i could not answer please call agian
CD
Christopher D's update24 Jan 2025, 07:42
Reviewer Update
Someone from sealy brovo group tried to call this morning but i could not answer please call agian
Sealy's replyOfficial
24 Jan 2025, 07:59Hi, the mattress has been auth the purchasing store will contact you with exchange procedure.
Thanks, verdi
Thanks, verdi
Best regards,
Sealy's reply24 Jan 2025, 07:59
Official
Hi, the mattress has been auth the purchasing store will contact you with exchange procedure.
Thanks, verdi
Thanks, verdi
Best regards,
CD
Christopher D's updateReviewer Update
27 Jan 2025, 11:31Hey still waiting haven't heard anything
CD
Christopher D's update27 Jan 2025, 11:31
Reviewer Update
Hey still waiting haven't heard anything
Sealy's replyOfficial
27 Jan 2025, 11:41HI Christopher, as stated earlier the mattress is authorized for an exchange and the authorization letter is send to JD head office. We do not have any control over their systems and protocol, perhaps contact Bradlows Sandton and inform them that the authorization was sent last week, and they could follow-up on your behalf.
Best regards,
Sealy's reply27 Jan 2025, 11:41
Official
HI Christopher, as stated earlier the mattress is authorized for an exchange and the authorization letter is send to JD head office. We do not have any control over their systems and protocol, perhaps contact Bradlows Sandton and inform them that the authorization was sent last week, and they could follow-up on your behalf.
Best regards,
CD
Christopher D's updateReviewer Update
27 Jan 2025, 12:06Will do that thanks
CD
Christopher D's update27 Jan 2025, 12:06
Reviewer Update
Will do that thanks
CD
Christopher D's updateReviewer Update
03 Feb 2025, 11:46Good day matras has been replaced but already again its got the same problem on this matras you guys will have to do something about this i can lt exchange matras every week this is unexpected very bad quality on what is supposed to be a decent bed not a happy client
CD
Christopher D's update03 Feb 2025, 11:46
Reviewer Update
Good day matras has been replaced but already again its got the same problem on this matras you guys will have to do something about this i can lt exchange matras every week this is unexpected very bad quality on what is supposed to be a decent bed not a happy client
CD
Christopher D's updateReviewer Update
12 Feb 2025, 06:24Great job at ignoring me Sealy, i need answers on what are you going to do about this situation
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Christopher D's update12 Feb 2025, 06:24
Reviewer Update
Great job at ignoring me Sealy, i need answers on what are you going to do about this situation
CD
Christopher D's updateReviewer Update
25 Feb 2025, 22:40Still waiting on a reply and if you guys dont sort this out i will take it further
CD
Christopher D's update25 Feb 2025, 22:40
Reviewer Update
Still waiting on a reply and if you guys dont sort this out i will take it further