Sealy or Josha doore?

I bought a sealy bed last year and after a month what we thought was a loose spring in the matteras we asked to have it exchanged... that was done almost 3 months later... after recieving the new matteras a week laster it was doing the same. I then removed the matteras and saw that it was actually the base that was damaged. Ive logged this complaint nearly 2 months ago at Joshua doore and yet there is arguments as to what is going on. I want my base changed and ASAP! can someoe call me and arrange this before i take this futher.