Sealy Michigan 152cm Base bed set - Shocking news

Sealy Michigan 152cm Base bed set Dear Sealy Customer Care,

On 23 August 2025, I purchased a Sealy mattress from OK Furniture Fish Hoek. Within 6 days, the mattress began sinking on both sides and has since caused severe discomfort and back pain. This is despite purchasing a mattress protector and taking proper care from day one.

On 25 September 2025, I returned to the store. The staff at OK Furniture Fish Hoek were outstanding and assisted me in capturing and sending all relevant pictures and videos via WhatsApp, which were then emailed to Sealy for review.

Despite this, I have been told I must wait 2+ weeks for an answer. This is unacceptable. The mattress is only one month old and clearly defective.

To be clear:

I am not requesting a replacement mattress, as it appears to be a manufacturing defect. And if it is a back and forth game of mattress exchange monthly i'm in it for the long haul until i'm satisfied. I might be a small fish in your ocean but do not take me for granted.

I am formally requesting a full refund.

I expect a response immediately, not weeks later.

With over 200+ negative reviews on similar issues, this is clearly not an isolated case. If necessary, I am prepared to escalate this matter further until resolved.

Please confirm by return the arrangements for processing my refund.

Sincerely, Jacques White *** [Invoice/Reference Number - 120073