C
Charles

1 reviews | Active since Jan 2021

17 Apr 2025, 09:04

Sealy is a silly brand

I bought a Sealy bed from Sleep masters , 2 months the bed started sagging and caving in . Launched a complaint with Sleepmaster and they logged a complaint for me with Sealy through Bravo brands . My complaint took over a month for someone to come back to me . Even when they did it was the poorest customer service I've ever recieved . Close to 2 months they still haven't solved for it , they are suggesting to give me the same bed , the very same bed that proves to be poor quality and they want to force me to take that .the lady from Bravo initially called me and said I can go to Sleepmaster and get a new bed , when I got to the store I realised this was not communicated with the store .I find this very dishonest. Why would I want a bed that doesn't last for 2 months ?. I am extremely disappointed with Sealy ,

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Replies (1)
Sealy
Sealy's reply17 Apr 2025, 09:58
Official
Hi Good Day Charles, thank you for your email, i have spoken to JD Head Office and they have informed me that you need to visit the store as they will facilitate upgrade of your bed.
thanks Verdi