Sealy horrible bed

Good day, Hope this email finds you well. I am making a complaint about a Sealy Excellence Collection Burgess King size bed we bought exactly two years ago (2019 October).

Both sides (where he and I sleep me ) of the mattress have sinked in. When you seat / clime on the bed you can hear springs/squeaks.

Even when the bed ha been made you can see the unevenness of the mattress. This will be the third time complaining about this.

First time was after six months we got the bed guys at Dial a bed came to exchange the mattress, second time was three months later a guy come to test the bed. he Told my husband that it was the base that was making all the noise, hence we couldn’t get a good night’s rest. Guys came and exchanged the base.

So now I am complaining again about this Sealy bed(clearly it was not the base that was the problem as the mattress has all these faults) as it still makes all that noise we can’t even seat/ enjoy my bed.

What happened to the 20 years of Guarantee we are promised at Sealy Beds or did we just buy a knock-off of a bed?

Regards, Vuyo

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