Sealy - Great service

I bought a Sealy bed (through Dial-a-Bed) almost 12 months ago. I rotated the mattress regularly but it was showing some sagging where we would lie.

I didn't know if it normal for a mattress to do that or not so I emailed dial-a-bed with a photo and a video of the mattress asking the question. They responded immediately saying they would forward the query to their supplier.

I received an sms from Sealy within 2 days saying my mattress had been approved for exchange and I should make arrangements through Dial-a-Bed.

I did that and 2 days later my new mattress was delivered to Malelane and the old one was removed.

Fabulous service and a big thank you to both Sealy and Dial-a-Bed for a prompt resolution.