Sealy Grande Bed sinking holes afte a mnth..!!

Item: Sealy
Rating: 1
Author: Ursula Van Der Merwe

Sealy, On 1st Fecember 2024 I purchased a Sealy Grande bed set at Ok Furniture Vryheid KZN...

After not even 3days it was.caving in making ahoele... I have rotated this matra enough times now but the other side is also caved in so no matter what I sleep in a "hole"...

I have teribble backpain each morning and do not want this bed... I have taken photos which clearly shows the holes...

What is Sealy going to do about it...

I will not accept a "run around" of excuses etc...and be kept hanging for weeks...I want this skrted out ASAP...!! I do not want this bed specially after paying so much money for it...

I need to sleep and what do I do now...??

Helpful (0)

Replies (2)

Sealy's replyOfficial

09 Jan 2025, 10:38

good day,

thank you for taking my call.

please do not hesitate to contact us when you are experiencing any problems after the store exchange the bed today as discussed.

thank you.

Bravo Customer Care

Sealy's reply09 Jan 2025, 10:38

Official

UVDM

Ursula Van Der Merwe's updateReviewer Update

12 Jan 2025, 19:59

Sealy,
Thank you for your prompt response ro my complaint on 7 January 2025 and resolving the issue regarding the SEALY GRANDE Queen Bed Set....
I was refunded the full amount within 2 days.
And thank you "hellopeter" for being able to use this platform.

Regards,
Ursula Van Der Merwe

UVDM

Ursula Van Der Merwe's update12 Jan 2025, 19:59

Reviewer Update