aM
abigale M
1 reviews | Active since Sept 2024
14 May 2025, 22:10
Sealy ****et
I bought sealy ****et last May 2024 within a month it started to make a noise a have a deeper whole like I'm always sleep on it , then I logged a complaint in September at Bradlows they changed the mattress but it's the same even the base I can't encourage someone to buy ****EY
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Sealy's replyOfficial
15 May 2025, 08:20 Good day Abigale, Trust you are well. Thank you for your enquiry. Kindly log the complaint with the store where the base set was purchased from, they will forward it to us, we will log a complaint and do an inspection urgently. Alternatively, please forward your proof of purchase so that we can log a complaint and do an inspection for you. If you do not have a proof of purchase, you can make an affidavit for us. On the affidavit please state: · Your names · Your contact details · Your physical address · Where and when the bed was purchased · Nature of the complaint · Pictures of the barcode and label from the bed However if the mattress was purchased at one of the JD stores (Russels, Morkels, Joshua Doore, Bradlows, Price n Pride, Barnetts, Sleepmasters) the complaint has to be logged with one of their stores as it has to go via their head office Kindly email all the information and we will assist further.
Best regards,
Sealy's reply15 May 2025, 08:20
Official
Good day Abigale, Trust you are well. Thank you for your enquiry. Kindly log the complaint with the store where the base set was purchased from, they will forward it to us, we will log a complaint and do an inspection urgently. Alternatively, please forward your proof of purchase so that we can log a complaint and do an inspection for you. If you do not have a proof of purchase, you can make an affidavit for us. On the affidavit please state: · Your names · Your contact details · Your physical address · Where and when the bed was purchased · Nature of the complaint · Pictures of the barcode and label from the bed However if the mattress was purchased at one of the JD stores (Russels, Morkels, Joshua Doore, Bradlows, Price n Pride, Barnetts, Sleepmasters) the complaint has to be logged with one of their stores as it has to go via their head office Kindly email all the information and we will assist further.
Best regards,