1 reviews | Active since Mar 2009
Sealy doesn't care
<p>Good day.</p> <p><br />I have made the mistake of buying myself a Sealy product, From Eric Barnard, under the false promices of a good night's rest. In their defence, yes, I slept well for most of the first 2 months. And then their product started falling apart and the mattress started giving in on me (a male of 80kg).</p> <p>I fixed the base 4 times so far, as for the mattress, a lost cause I am afraid.</p> <p>I finally had enough, and after a search for my original invoice, logged a complaint. Sealy sent someone out for a brief (very brief) inspection of the bed, after which I received a call from from them stating that there is nothing wrong with my bed, and that it is doing what it is suppose to be doing. So here I am, tired, cranky, unable to walk properly because of my lower back, and finally sleeping on the floor on my camping mattress, just to be able to sleep, and in turn, be able to move in the morning.</p> <p>I type this, still in pain and recovery, trying to sort out my *****ed body, because of the sealy promise of quality.</p> <p>Be warned, and avoid the Sealy of today, and the empty promises by their marketing team, and resellers, who can't, and are clearly not willing, to back their product.</p> <p> </p> <p>Regards.</p> <p>A broken man</p>
Good day
I am sorry for the inconvenience that you have suffered.
Please be advised that we only exchange for factory related faults, as stipulated in our warranty card.
I will investigate your complaint and give you feedback via your email.
Kind regards
Shooneez Campbell
Bravo Group Sleep Products.
Good day
I am sorry for the inconvenience that you have suffered.
Please be advised that we only exchange for factory related faults, as stipulated in our warranty card.
I will investigate your complaint and give you feedback via your email.
Kind regards
Shooneez Campbell
Bravo Group Sleep Products.
Good day.
This is a bit overdue, and I would like to apologise to Sealy, and you the public, for that, before I start.
Upon my review of my experience with my Sealy product, Sealy contacted me shortly (very shortly) after.
They told me that they re-evaluated the state of my matras, and that they will be assisting in the replacement of my mattress, and that they would be in contact throughout this procedure.
It was unfortunate that it had to go this far, but I assured them that if they came through, I will ammend my review, and let everyone here know that they did come trhough.
The following morning I received a call from Eric Barnard, where upon they told me that Sealy had approved my mattress for replacement, and asked when they could deliver. I was impressed with the speed at which Sealy sprung into action to help me regarding this matter.
That same afternoon a brand new Sealy mattrass arrived at my gate.
Thank you.
Ps. I want to give a special shout out to the person who who dealt with me over the phone (not sure if he wants his name mentioned), but thank you for your help throughout this, I appreciate it.
Kind regards.
Good day.
This is a bit overdue, and I would like to apologise to Sealy, and you the public, for that, before I start.
Upon my review of my experience with my Sealy product, Sealy contacted me shortly (very shortly) after.
They told me that they re-evaluated the state of my matras, and that they will be assisting in the replacement of my mattress, and that they would be in contact throughout this procedure.
It was unfortunate that it had to go this far, but I assured them that if they came through, I will ammend my review, and let everyone here know that they did come trhough.
The following morning I received a call from Eric Barnard, where upon they told me that Sealy had approved my mattress for replacement, and asked when they could deliver. I was impressed with the speed at which Sealy sprung into action to help me regarding this matter.
That same afternoon a brand new Sealy mattrass arrived at my gate.
Thank you.
Ps. I want to give a special shout out to the person who who dealt with me over the phone (not sure if he wants his name mentioned), but thank you for your help throughout this, I appreciate it.
Kind regards.
Good morning
Thank you for taking the time to compliment the Sealy team.
You are most welcome.
Kind regards
Shooneez Campbell.
Good morning
Thank you for taking the time to compliment the Sealy team.
You are most welcome.
Kind regards
Shooneez Campbell.
