Sealy: discomfort for customers

The worst service and beds coupled together to just make your sleep a nightmare. We got a bed 6 months ago and now the bed sags on both sides, the base black cover thing is hanging on the floor and the bed makes sounds. I reported this and a consultant called me but they sounded rather rude when i asked them if they would come inspect the bed and the individual just concluded and told me that the mattress is fine so i should test the base and send a video. 1. I am not a bed specialist and cannot exactly lift heavy staff. 2. I would appreciate nice service and tell me how things work before you bombard how to test the mattress. Be upfront that it'll be an over the phone questionnaire instead of calling it an "assessment".

This is our third Sealy bed and we figured that we had never had problems so we should be fine but it seems that maybe your company is just after profits instead of of comfort for your customers.