1 reviews | Active since Nov 2019
Sealy beds: Is it a good product or not.
In January 2017, I bought a sealy bed set. 3 months later there was a problem with the bed. Since the bed came with a 2 year garantee and a 10 year warrentee, it did not bother me. So I reported the bed. I took some photos and send it through after 2 weeks of no response it was argreed to exchange. A few months later same problem with the bed and then the fight for another exchange started. Several mails and several calls o yes and several visits to the shop where I bought the bed set was exchanged. Guess what today is the 8th of November 2019 and I am waiting for the 6th exchange - same problem. Seally is full stories now. I am so fedup with them that a requested another make from the store. The store was willing to exchange for another product and compensate for price difference. But once again Sealy is difficult. I am waiting 2 days, for them to call me for arrangements, by now even the store where I have purchased the bed is not really coming back to me with answers. To the people out there that think expensive beds is a good buy think twice. I once also thought so, but now I am not so sure.
Thank you for taking our call , as telephonically discussed, please be advised that your complaint was authorized for exchange on the 29/10/2019. The store will contact you with regards to the brand that you want . We apologize for any inconvenience that might have been caused.
Kind regards
Customer Care team
Bravo Group Sleep Products.
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Thank you for taking our call , as telephonically discussed, please be advised that your complaint was authorized for exchange on the 29/10/2019. The store will contact you with regards to the brand that you want . We apologize for any inconvenience that might have been caused.
Kind regards
Customer Care team
Bravo Group Sleep Products.
***
