T
Thando

1 reviews | Active since Feb 2025

16 Jul 2025, 12:19

Sealy beds are no longer guarantee good quality.

I bought a sealy salvador medium bed at Bradlows Mtubatuba around October 2024. On the second month the began to sag like it has been used for 5 years. Pictures sent to the store manager and the mattress was changed as they thought it have factory fault. To my surprise the second mattress did the same and they gave us the third mattress around April this year(2025). We are experiencing the same problem to the third mattress and we sent the pictures to the store manager but no response this time. Sleeping on this mattress causes us backpains as the process of changing it takes time. I so wish I can get my money back so that I can go for other brands as I am very dissapointed with this sealy brand.

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Replies (1)
Sealy
Sealy's reply16 Jul 2025, 12:25
Official
Hi, thank you for your email please log the complaint directly with the store, they will send us a ticket no we can only assist once they have logged the ticket via JD Call Centre. thanks Verdi