Sealy bed. Poor service experience.

Im seeing similar posts as mine. Bought a R8000 bed, had a bed for a year and 3 months, bed sqweeks, complained, they mentioned i have to pay R1500 via phone. no emails no follow ups nothing. 8 months later with same bed still. i want to throw it through the window. its horible! contacted them again. Only the matress sqweeks. but i must pay for the base as well which isnt even faulty. i had a cream set, now they can only give me a dark grey matress cause im not willing to pay for a base as well. Miss match set. its like you get a car. you have 4 black tyres. they need to replace 1 but only have it in yellow. or you must buy the others also in yellow cause the black one was discontinued?? funny thing is. after i received the quote, i paid with in 3min and send proof of payment. its almost a week now. STILL no, emails, 2 calls, but no commitment date, and still no stupid mis match matress!!!! Its such a long year. nobody is in the mood for this kind of services.