SEALY BAD SERVICE, CONNING AND LIES

We purchased a Sealy hybrid bed in 2018 and after few months we started experiencing problem. When you sit in you can hear the springs.

I called Sealy ir Bravo group late last year. They sent an inspector and he confirmed the defects of the bed. They primised me that they will replace it with Sealy Panache as they no longer manufacture the hybrid bed I bought. I was asked to go and test the Panache bed at Dial a bed, which I did and I was happy with bed.

In Jan this year, I was told the will replace my bed with Sealy Palmatto which is similar to hybrid. I asked my contact person Lungile Manana where I can go and test the bed and there was no response. In Feb 2019, I received a call that they are on the way to deliver my bed. I gave them a benefit of doubt and let them deliver the bed.

The bed is the worse bed I have ever slept in. It makes so much noise and it is so hard. I never knew the feeling of a back pain and sleepless night until I sleep on the useless palmetto bed they exchanged with. I googled the bed and i couldn't find it anywhere. I have been to several stores but they dont have or know about anything about this bed.

I am so disappointed and i feel i have been conned by Bravo group. The product the delivered is not what they promised me. I spent about R15k to buy the bed and not it feels like threw my money in the river.

All I want is for Sealy to come and take this bed. The way im so desperate they would rather bring back my old one, i cannnot bear this bed. Its about 2am but im up already typing this msg. I dont sleep at all.

This is not only about wasted money, it also impacts our health negatively. This also causes emotional stress and fatique which affects our ability to function well. You can imagine what this does to us during the day at work. When i was still a student i bought a double bed for 500 and i feel like im still sleeping on that bed.

Sealy or Bravo team need an urgent assitance.