SN
Shonisani N

1 reviews | Active since Apr 2022

23 Aug 2022, 06:07

Sealy bad quality beds

I bought a Sealy Prato in August 2020 at Russels Tzaneen. The bed started giving me problems in 2021 and reported the matter in January 2022. After being made to pay the warranty fee, I was told that they have discontinued the Prato and will replace the base set with Argo. I was happy with that. To get the exchange done..I was sent from pillar to post with sealy and the store not quite understanding what the other is saying....that was a very bad experience. I finally got an an exchange in July 2022. Wow the Argo was so high I would have never went into a shop and choose to buy it for myself. But it was an exchange so I had to make peace with it.

As I type now less than 2 months after the exchange, the bed has started sagging on both sides and making noise. The noise is not that bad as yet but having had experienced this before, I know it will only get worse. I must say the Argo is the worst bed and am even dreading having to be made to go through the bad experinec again just to get a quality bed.

I choose Sealy because it's a trusted brand with quality beds, I am slowly finding out that this is not the case. I am very disappointed in Sealy beds.

Kind regards, Shonisani

0
Replies (1)
Sealy
Sealy's reply23 Aug 2022, 08:41
Official
Good morning

Thank you for contacting us.

We are investigating your complaint, one of our agents will contact you shortly.

We apologize for any convenience that might have been caused.

Thank you.
kind regards

Bravo Brands Sleep Division