Sealy After Sales Poor

When you purchase a product from a franchise store or national store, you expect excellent after-sales. This unfortunately not the case with Dial a Bed. We purchased a bed from Dial a Bed in Clearwater mall. The bed was under warranty. It was an expensive Sealy product. There was sagging on the end of the mattress. We logged with Dial a Bed, and provided pictures. This was in January 2025. During May 2025 we were provided a letter that stated this was not a warranty issue, with no other explanation. We requested further explanation and have been provided no further response either by Dial a Bed or SEALY.