SAD SERVICE AND WARRENTY - Case no. S152904

<p>Good Day,</p> <p> </p> <p>I will like to bring to your attention the cost your call centre wants to bill for a mattress that has a problem after 1 year and 6months.</p> <p> </p> <p>I bought you product as it suppose to be the best quality out in the market, I feel it unfair to pay over a thousand rand for a replacement mattress for a bed that’s not even 2years old.</p> <p> </p> <p>Another issue is the your call centre agent and his supervisor failed to informed me about the R790.02 recovery fee until I queried the price I had to pay for a replacement, I feel this cost was added to prove a point to me.</p> <p> </p> <p>I feel that the mattress should be replaced free of cost. Your beds are the best in the market and it should not have a issue after a year and a half.</p> <p> </p> <p> </p>