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Phindi M
1 reviews | Active since Dec 2014
23 Sept 2025, 10:27
Poor service from OK furniture church street and Sealy
I sent Sealy photos of my bed and they approve my mattress to exchanged with OK furniture. I have been waiting for ok furniture for 3 weeks and they keep on telling me that they are waiting for the supplier. I want my mattress. You people's are ******. When I bought this bed OK furniture went an extra mile to get me this faulty. Now I have to wait weeks.
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Replies (3)
Sealy's replyOfficial
23 Sept 2025, 10:33Hi Phindi, trust this email finds you well, please note that we have auth the replacement from our side, you need to follow up with the store for the exchange ETA. Thanks Verdi
Sealy's reply23 Sept 2025, 10:33
Official
Hi Phindi, trust this email finds you well, please note that we have auth the replacement from our side, you need to follow up with the store for the exchange ETA. Thanks Verdi
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Phindi M's updateReviewer Update
24 Sept 2025, 12:45I have been following up with them for the past 3 weeks. They keep on telling me that they are waiting for the supplier. Why do you authorize my complaint and not provide OK furniture with my mattress since you are the supplier.
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Phindi M's update24 Sept 2025, 12:45
Reviewer Update
I have been following up with them for the past 3 weeks. They keep on telling me that they are waiting for the supplier. Why do you authorize my complaint and not provide OK furniture with my mattress since you are the supplier.
Sealy's replyOfficial
25 Sept 2025, 07:30Hi Phindi, we auth the exchange on the 8th Sept 25, it is the store responsibility to action the exchange and to contact you.
Sealy's reply25 Sept 2025, 07:30
Official
Hi Phindi, we auth the exchange on the 8th Sept 25, it is the store responsibility to action the exchange and to contact you.