WP
Wynand P
1 reviews | Active since Mar 2024
20 Jan 2025, 21:36
Poor quality with poor aftermarket service..
I purchased a Sealy bed from Sleepmasters in beginning of December, a week later it started dipping as I see everyone have experienced the same problems. After exchanging the bed it dipped again. After 50 emails back and forth I was told I'm making this up and Sealy and Sleepmasters can't understand that I'm the only one in South Africa that's experiencing problems. They exchanged the bed again the weekend with a bed that was modified and is extremely hard. I was told that I should take my money and f@cK off by the executive of Pepcor life style and the sales executive person at Sealy is ignoring me where no one is bothered to resolve this except forcing a refund .
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Replies (4)0
Replies (4)
Sealy's replyOfficial
21 Jan 2025, 07:50 Good day Wynand, Trust you are well. Thank you for your enquiry. Kindly log the complaint with the store where the base set was purchased from, they will forward it to us, we will log a complaint and do an inspection urgently. Alternatively, please forward your proof of purchase so that we can log a complaint and do an inspection for you. If you do not have a proof of purchase, you can make an affidavit for us. On the affidavit please state: · Your names · Your contact details · Your physical address · Where and when the bed was purchased · Nature of the complaint · Pictures of the barcode and label from the bed However if the mattress was purchased at one of the JD stores (Russels, Morkels, Joshua Doore, Bradlows, Price n Pride, Barnetts, Sleepmasters) the complaint has to be logged with one of their stores as it has to go via their head office Kindly email all the information and we will assist further. Kind regards,
Verdi Andrews
Verdi Andrews
Sealy's reply21 Jan 2025, 07:50
Official
Good day Wynand, Trust you are well. Thank you for your enquiry. Kindly log the complaint with the store where the base set was purchased from, they will forward it to us, we will log a complaint and do an inspection urgently. Alternatively, please forward your proof of purchase so that we can log a complaint and do an inspection for you. If you do not have a proof of purchase, you can make an affidavit for us. On the affidavit please state: · Your names · Your contact details · Your physical address · Where and when the bed was purchased · Nature of the complaint · Pictures of the barcode and label from the bed However if the mattress was purchased at one of the JD stores (Russels, Morkels, Joshua Doore, Bradlows, Price n Pride, Barnetts, Sleepmasters) the complaint has to be logged with one of their stores as it has to go via their head office Kindly email all the information and we will assist further. Kind regards,
Verdi Andrews
Verdi Andrews
WP
Wynand P's updateReviewer Update
21 Jan 2025, 19:36Dear Verdi.
I have given all the facts with my initial review and yet you pretend you don't know who I am. But when I phoned you you knew exactly who I am.
It's clear that Sealy do not want to resolve this and looking at the amount of claims its funny that's its mostly items purchased from the JD group. Makes a person wonder why the only option is to refund me???
I have given all the facts with my initial review and yet you pretend you don't know who I am. But when I phoned you you knew exactly who I am.
It's clear that Sealy do not want to resolve this and looking at the amount of claims its funny that's its mostly items purchased from the JD group. Makes a person wonder why the only option is to refund me???
WP
Wynand P's update21 Jan 2025, 19:36
Reviewer Update
Dear Verdi.
I have given all the facts with my initial review and yet you pretend you don't know who I am. But when I phoned you you knew exactly who I am.
It's clear that Sealy do not want to resolve this and looking at the amount of claims its funny that's its mostly items purchased from the JD group. Makes a person wonder why the only option is to refund me???
I have given all the facts with my initial review and yet you pretend you don't know who I am. But when I phoned you you knew exactly who I am.
It's clear that Sealy do not want to resolve this and looking at the amount of claims its funny that's its mostly items purchased from the JD group. Makes a person wonder why the only option is to refund me???
Sealy's replyOfficial
22 Jan 2025, 07:59Hi Wynand, we deal with many clients on a daily basis. Your complaint has been escalated to the senior management including JG Group, they will be in contact with you in order to resolve your matter speedily.
Sealy's reply22 Jan 2025, 07:59
Official
Hi Wynand, we deal with many clients on a daily basis. Your complaint has been escalated to the senior management including JG Group, they will be in contact with you in order to resolve your matter speedily.
WP
Wynand P's updateReviewer Update
23 Jan 2025, 12:25It's been 2 days where non of your senior management bothered to reply to my emails??
Can someone please assist me to get this resolved. I bought a bed with black Friday, now I should take my money and go somewhere else, I don't think that's a fair solution??
I did not ask Sealy to cut corners on quality to please the JD group, there is no other complaints except for the JD group. Makes a person wonder why I get asked to take a refund??
Can someone please assist me to get this resolved. I bought a bed with black Friday, now I should take my money and go somewhere else, I don't think that's a fair solution??
I did not ask Sealy to cut corners on quality to please the JD group, there is no other complaints except for the JD group. Makes a person wonder why I get asked to take a refund??
WP
Wynand P's update23 Jan 2025, 12:25
Reviewer Update
It's been 2 days where non of your senior management bothered to reply to my emails??
Can someone please assist me to get this resolved. I bought a bed with black Friday, now I should take my money and go somewhere else, I don't think that's a fair solution??
I did not ask Sealy to cut corners on quality to please the JD group, there is no other complaints except for the JD group. Makes a person wonder why I get asked to take a refund??
Can someone please assist me to get this resolved. I bought a bed with black Friday, now I should take my money and go somewhere else, I don't think that's a fair solution??
I did not ask Sealy to cut corners on quality to please the JD group, there is no other complaints except for the JD group. Makes a person wonder why I get asked to take a refund??