Poor quality product,poor service

An extremely disappointing shopping experience. Purchased 2 Sealy beds equivalent to R29500. 2 weeks after delivery 2 springs popped out. Sealy fetched the bed but then delivers the incorrect bed. We paid for a 25 th anniversary edition but received their 21st anniversary edition.

How do you get this so wrong?Beds purchased in February and to date we have not received the bed we paid for. No apology, no explanation but just a call to say they will be manufacturing the correct bed and we will receive it in 15 to 20 days

If my son had not picked up that the bed felt different I would have paid premium price for a lower spec bed and been non the wiser. Please ensure you receive the correct product when purchasing.