ZS
Zhanè Solomon
1 reviews | Active since Sept 2020
22 Apr 2023, 10:34
Poor quality beds and appalling service
We have the Sealy Posturepedic ponto firm bedset. We have an issue with the mattress as it's extremely noisy and hurts when slept on. We have the bed for 3 months but it feels like we have the bed for years. We have not heard from Sealy even though I have complained several times. The quality of the bedset is poor. The base is squeaky even after it was replaced because of a transportation fault. No on wants to assist us even though the bed is under warranty. Not worth the money spent! Extremely appalling service as well.
Helpful (0)
Replies (3)0
Replies (3)
Sealy's replyOfficial
24 Apr 2023, 10:27Good morning
Thank you for contacting us, please be advised that we are trying to get hold of you.
We have authorized your base to be exchanged in December 2022.Please contact the store for an exchange.
Thank you.
kind regards
Customer care
Bravo Brands Sleep Products
Thank you for contacting us, please be advised that we are trying to get hold of you.
We have authorized your base to be exchanged in December 2022.Please contact the store for an exchange.
Thank you.
kind regards
Customer care
Bravo Brands Sleep Products
Sealy's reply24 Apr 2023, 10:27
Official
Good morning
Thank you for contacting us, please be advised that we are trying to get hold of you.
We have authorized your base to be exchanged in December 2022.Please contact the store for an exchange.
Thank you.
kind regards
Customer care
Bravo Brands Sleep Products
Thank you for contacting us, please be advised that we are trying to get hold of you.
We have authorized your base to be exchanged in December 2022.Please contact the store for an exchange.
Thank you.
kind regards
Customer care
Bravo Brands Sleep Products
ZS
Zhanè Solomon's updateReviewer Update
25 May 2023, 09:34My bed base was exchanged twice from Dec 2022. However, this complaint I wrote was because despite being exchanged twice, my bed still made a noise and was extremely uncomfortable to sleep on.
After this complaint, Patrick from Sealy conducted a physical inspection of the bed.
He established that the bedset needed to be exchanged.
Although, Patrick was friendly and helpful, I still won't recommend Sealy to anyone because of the constant back and forth I had to go through for continuously exchanging my bed.
After this complaint, Patrick from Sealy conducted a physical inspection of the bed.
He established that the bedset needed to be exchanged.
Although, Patrick was friendly and helpful, I still won't recommend Sealy to anyone because of the constant back and forth I had to go through for continuously exchanging my bed.
ZS
Zhanè Solomon's update25 May 2023, 09:34
Reviewer Update
My bed base was exchanged twice from Dec 2022. However, this complaint I wrote was because despite being exchanged twice, my bed still made a noise and was extremely uncomfortable to sleep on.
After this complaint, Patrick from Sealy conducted a physical inspection of the bed.
He established that the bedset needed to be exchanged.
Although, Patrick was friendly and helpful, I still won't recommend Sealy to anyone because of the constant back and forth I had to go through for continuously exchanging my bed.
After this complaint, Patrick from Sealy conducted a physical inspection of the bed.
He established that the bedset needed to be exchanged.
Although, Patrick was friendly and helpful, I still won't recommend Sealy to anyone because of the constant back and forth I had to go through for continuously exchanging my bed.
Sealy's replyOfficial
25 May 2023, 10:02Good morning
Thank you for your email.
As telephonically discussed with Tsholofelo we have authorized your exchange in April 2023. We have contacted the store and spoke to Boitumelo who confirms that she has spoken to you yesterday and advised that exchange will be done today. She will be in contact with you.
I hope all is in order.
thank you.
kind regards
Bravo Brands Sleep Division
Customer Care Department.
Thank you for your email.
As telephonically discussed with Tsholofelo we have authorized your exchange in April 2023. We have contacted the store and spoke to Boitumelo who confirms that she has spoken to you yesterday and advised that exchange will be done today. She will be in contact with you.
I hope all is in order.
thank you.
kind regards
Bravo Brands Sleep Division
Customer Care Department.
Sealy's reply25 May 2023, 10:02
Official
Good morning
Thank you for your email.
As telephonically discussed with Tsholofelo we have authorized your exchange in April 2023. We have contacted the store and spoke to Boitumelo who confirms that she has spoken to you yesterday and advised that exchange will be done today. She will be in contact with you.
I hope all is in order.
thank you.
kind regards
Bravo Brands Sleep Division
Customer Care Department.
Thank you for your email.
As telephonically discussed with Tsholofelo we have authorized your exchange in April 2023. We have contacted the store and spoke to Boitumelo who confirms that she has spoken to you yesterday and advised that exchange will be done today. She will be in contact with you.
I hope all is in order.
thank you.
kind regards
Bravo Brands Sleep Division
Customer Care Department.