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2legit 2Quit

1 reviews | Active since Jan 2013

20 Oct 2016, 12:24

POOR QUALITY BEDS

<p> Good day, I would like to make people aware that the beds which are manufactured by Sealy are of inferior quality and Sealy DO NOT believe in satisfying customers needs. I recently purchased a pillow top mattress and base from Dial n Bed Arbor crossing and within a few months my wife and I ended up having severe back pains. We went to the local GP as well as to the hospital because of these back pains. I did not at the time think it was the bed as it was new. I eventually purchased expensive pillows, massagers...etc. only to find out that the bed was defective. I decided to complain to the store whom I have to say are USELESS... Sealy's response is that the bed is 2 months out of warranty, they charging me R650 and another R850 because the bed has some brown marks on it. And this is only for the mattress. Apparently there is nothing more they can do, well I 'd like to issue them with ALL our doctors fees from the time I received the bed and hold them accountable. And just to mention, the bed is sueaking like crazy!!!</p> <p>The guy from Sealy tells me that I can sell the bed to someone and get some cash to pay for the new one, I told him NO I will not want someone else to suffer. And to think that these people provide proper after sales service. Absolute Bull****, they ONLY in it for the MONEY and that's the bottom line. And I had the similar issue with a King koil mattress which is also manufactured by Sealy. </p>

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Replies (3)
Sealy
Sealy's reply20 Oct 2016, 12:41
Official

Good day Mr Pillay

Please note that the only complaint picked up on our system is an old complaint that was exchanged and completed.

Can you perhaps give me your reference number so I can investigate and give you feedback.

Thank you

Kind regards

Shooneez Campbell

***

Bravo Group Sleep Products.

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2legit 2Quit's update20 Oct 2016, 13:23
Reviewer Update

Report No. 157391

Sealy
Sealy's reply20 Oct 2016, 14:41
Official

Hi Mr Pillay

I will investigate your complaint and get back to you via your email.

I will also attach our warranty card for the terms and conditions there of.

Please note that the bed that you have purchased had a one year guarantee and a nine year warranty period.

I will go more in detail when I email you.

Kind regards

Shooneez Campbell.