Pathetic Service

<p>Ok so now finally my mom recieved her Mattress just to find out that it's actually the base of the bed. Now to my understanding aren't they suppose to send out someone to come and check out the bed and have a look at what the problem really is before just sending anything. Yes my mom said it was the Mattress but how does she actually know what it is. and to top it off they first have to log a complaint with the shop before anything gets done. I am really dissapointed in Sealy and there quality of goods. So because they didnt send someone out to check the bed my mom had to wait for 2 and a half months just for an exchange on the Mattress how long does she still have to wait now for a base. Now Sealy is saying they might have to fetch the new Mattress again because there isnt a problem with the mattress its the base now my question is what if they bring a new base and there is still something wrong with the bed. what they should have done from the word go is send someone out to inspect the whole damn bed and replace it with a new bed base and mattress. it gives sealy a bad name not doing things the right way from the word go. i dont think it right to have to wait so long for a bed... 2 and a half months for a mattress and how long ...... for a base now. </p>