Pathetic service

Dear [OK Furniture / Sealy Customer Service],

I hope this message finds you well.

I am writing to formally lodge a complaint regarding the Sealy Grande mattress I purchased in December from OK Furniture. Unfortunately, just a few months after purchase, the mattress began to feel lumpy and extremely uncomfortable, to the point that it was affecting my sleep and overall comfort.

In May, OK Furniture replaced the original mattress with the one in the attached photos. However, I regret to inform you that this second mattress has quickly developed the same issues—it is now lumpy, sagging, and has noticeable holes forming, making it very uncomfortable and unfit for use.

I am deeply disappointed by the poor quality and performance of this product, especially considering the reputable name of Sealy. I trusted this brand for its quality and support, but sadly, the product has failed to meet even basic expectations.

I kindly request that a new, defect-free mattress be provided as soon as possible. This situation has gone on long enough, and I do not believe a second faulty product should be acceptable. I would appreciate a prompt response and resolution.

Thank you for your attention to this matter. I look forward to your urgent feedback.

Kind regards, Pakama