nM
naushad M
1 reviews | Active since Mar 2016
17 May 2021, 11:46
PATHETIC SEALY PRODUCTS AND SERVICE
PATHTIC PRODUCT AND SERVICE I BOUGHT A SEALY MATRESS IN 2019.THIS MATRESS STARTED SHOING DEFECTS JUST AFTER 1 YE*****ALY EXPECTS ME TO PAY OVER R1000 REASON ITS OUT OF GUARANTEE.I BOUGHT A CHEAPER MATRESS 3 YEARS AGO AND IT HAS NOT SHOWN ANY DEFECTS .THIS IS A WELL KNOWN BRAND THAT SHOW DEFECTS JUST AFTER A YEAR.AVOID AT ALL COSTS.I WONT EVER BUY OR RECOMMEND SEALY TO ANYONE. 2 THUMBS DOWN FOR SERVICE AND PRODUCT
Helpful (0)
Replies (9)0
Replies (9)
Sealy's replyOfficial
17 May 2021, 12:12Good day
Thank you for contacting Sealy.
Please give us your reference and contact numbers, we will investigate and give feedback.
Alternatively contact us on ***
thank you.
kind regards
Bravo Group Sleep Products Customer Care
Thank you for contacting Sealy.
Please give us your reference and contact numbers, we will investigate and give feedback.
Alternatively contact us on ***
thank you.
kind regards
Bravo Group Sleep Products Customer Care
Sealy's reply17 May 2021, 12:12
Official
Good day
Thank you for contacting Sealy.
Please give us your reference and contact numbers, we will investigate and give feedback.
Alternatively contact us on ***
thank you.
kind regards
Bravo Group Sleep Products Customer Care
Thank you for contacting Sealy.
Please give us your reference and contact numbers, we will investigate and give feedback.
Alternatively contact us on ***
thank you.
kind regards
Bravo Group Sleep Products Customer Care
nM
naushad M's updateReviewer Update
17 May 2021, 12:15they never gave me any ref nr .my contact nr is ***.mohamed
nM
naushad M's update17 May 2021, 12:15
Reviewer Update
they never gave me any ref nr .my contact nr is ***.mohamed
Sealy's replyOfficial
17 May 2021, 12:30Hi Naushad
I can't view your contact details.
Please email me ***
Give me the details of the complainant.
Name and surname
Store that they have purchased from.
Thank you.
Kind regards
I can't view your contact details.
Please email me ***
Give me the details of the complainant.
Name and surname
Store that they have purchased from.
Thank you.
Kind regards
Sealy's reply17 May 2021, 12:30
Official
Hi Naushad
I can't view your contact details.
Please email me ***
Give me the details of the complainant.
Name and surname
Store that they have purchased from.
Thank you.
Kind regards
I can't view your contact details.
Please email me ***
Give me the details of the complainant.
Name and surname
Store that they have purchased from.
Thank you.
Kind regards
nM
naushad M's updateReviewer Update
17 May 2021, 12:31bed centre somerset west
yolandi or wafieka
someserset west branch
yolandi or wafieka
someserset west branch
nM
naushad M's update17 May 2021, 12:31
Reviewer Update
bed centre somerset west
yolandi or wafieka
someserset west branch
yolandi or wafieka
someserset west branch
Sealy's replyOfficial
17 May 2021, 13:56Hi
I will investigate and get back to you.
kind regards
I will investigate and get back to you.
kind regards
Sealy's reply17 May 2021, 13:56
Official
Hi
I will investigate and get back to you.
kind regards
I will investigate and get back to you.
kind regards
nM
naushad M's updateReviewer Update
17 May 2021, 16:35sealy wants me to pay the warranty fees and replace the matress which includes a new guarantee.this does not help.firstly their product only last a year anyway so what good is a new guarantee.within a year i will have the same problem which will cost me another R1000
this is a total ripp off.i will save my hard earned money and buy something decent besides sealy products.
my hard earned money will definitely not go to sealy in the future.
buyers beware
this is a total ripp off.i will save my hard earned money and buy something decent besides sealy products.
my hard earned money will definitely not go to sealy in the future.
buyers beware
nM
naushad M's update17 May 2021, 16:35
Reviewer Update
sealy wants me to pay the warranty fees and replace the matress which includes a new guarantee.this does not help.firstly their product only last a year anyway so what good is a new guarantee.within a year i will have the same problem which will cost me another R1000
this is a total ripp off.i will save my hard earned money and buy something decent besides sealy products.
my hard earned money will definitely not go to sealy in the future.
buyers beware
this is a total ripp off.i will save my hard earned money and buy something decent besides sealy products.
my hard earned money will definitely not go to sealy in the future.
buyers beware
Sealy's replyOfficial
18 May 2021, 08:24Hi
A Service Warranty Period is the balance outside of the Guarantee period where the cost of
repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. We do value you and we are willing to reduce the warranty fee, can't waiver completely.
A Service Warranty Period is the balance outside of the Guarantee period where the cost of
repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. We do value you and we are willing to reduce the warranty fee, can't waiver completely.
Sealy's reply18 May 2021, 08:24
Official
Hi
A Service Warranty Period is the balance outside of the Guarantee period where the cost of
repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. We do value you and we are willing to reduce the warranty fee, can't waiver completely.
A Service Warranty Period is the balance outside of the Guarantee period where the cost of
repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. We do value you and we are willing to reduce the warranty fee, can't waiver completely.
nM
naushad M's updateReviewer Update
18 May 2021, 08:30keep your ******* product.it only lasts for a year anyway then i am back to square one.sealy is just a name nowadays.i will never this brand again.not recommend it either.
thanks
i will save my hard earned money and support another company in future
thanks
i will save my hard earned money and support another company in future
nM
naushad M's update18 May 2021, 08:30
Reviewer Update
keep your ******* product.it only lasts for a year anyway then i am back to square one.sealy is just a name nowadays.i will never this brand again.not recommend it either.
thanks
i will save my hard earned money and support another company in future
thanks
i will save my hard earned money and support another company in future
Sealy's replyOfficial
18 May 2021, 15:37Good day Naushad
We deeply value you as our customer and are committed to providing you with the highest level of service simply because our customers deserve the very best. We are sorry for any inconvenience that might have been caused.
Kind regards
Customer care team
We deeply value you as our customer and are committed to providing you with the highest level of service simply because our customers deserve the very best. We are sorry for any inconvenience that might have been caused.
Kind regards
Customer care team
Sealy's reply18 May 2021, 15:37
Official
Good day Naushad
We deeply value you as our customer and are committed to providing you with the highest level of service simply because our customers deserve the very best. We are sorry for any inconvenience that might have been caused.
Kind regards
Customer care team
We deeply value you as our customer and are committed to providing you with the highest level of service simply because our customers deserve the very best. We are sorry for any inconvenience that might have been caused.
Kind regards
Customer care team