1 reviews | Active since Oct 2018
Pathetic customer experience and beds
To be honest if there was an option for no stars I would definitely rate Sealy no stars. This was the first time I have received suck ********* behaviour from your so called complaints/warranty department.
I logged a complaint last week providing all relevant information that was requested of me i.e pictures of the beds, barcodes, affidavit and order confirmation. However, your warranty department very coincidentally took my details and used it for another customer and is processing a claim for someone else with my information.
I initially purchased my beds in 2018 and the beds have given up. The person I spoke to requested documents from me (as stipulated above) as the store I originally purchased the beds from have closed down and the new owners have archived my information and does not have any records of the sale.
I wondered why I haven't received any feedback from you guys regarding my complaint, only to find out my details were used for another customers complaint.
Please can someone look into this and get back to me a.s.a.p
If you do not have a proof of purchase, you can make an affidavit for us. On the affidavit please state:· Your names· Your contact details· Your physical address· Where and when the bed was purchased· Nature of the complaint· Pictures of the barcode and label from the bedHowever if the mattress was purchased at one of the JD stores (Russels, Morkels, Joshua Doore, Bradlows, Price n Pride, Barnetts, Sleepmasters) the complaint has to be logged with one of their stores as it has to go via their head officeKindly email all the information and we will assist further.
If you do not have a proof of purchase, you can make an affidavit for us. On the affidavit please state:· Your names· Your contact details· Your physical address· Where and when the bed was purchased· Nature of the complaint· Pictures of the barcode and label from the bedHowever if the mattress was purchased at one of the JD stores (Russels, Morkels, Joshua Doore, Bradlows, Price n Pride, Barnetts, Sleepmasters) the complaint has to be logged with one of their stores as it has to go via their head officeKindly email all the information and we will assist further.