Pathetic

Ticket is logged one more question is what is the weight a sealy prato can take per side as I have been advised on 4 different weights and would like to know the truth please.

OK so the inspector came out and checked the bed, it is a factory fault my base set is going to be exchanged, upon going to the store I was told that the sealy prato had numerous come backs and has now been upgraded, the pillow top has been removed etc, if I want an upgrade the store is to call the rep and the per must do the authorization and then I am to pay sealy directly for my upgrade, I had called sealy on Friday and they stated that's not how it works and they will contact me with an answer after speaking to their head office, I am still waiting for that call, I do not want a dud bed that sealy is clearly aware of or they would not have made changes to the base set. I want this sorted out Now!!!!!!!!!! I was given a month's grace on the warenty fee as I refused to pay it as you (sealy) know just as well as me the beds are not up to standard. My question to you is how are you going to sort this matter out?

Good Morning thanks for the assistance on your side JD group however failed to comply, they have absolutely no after sales service they roll their eyes and slouch at the desk, the warehouse guys eat and laugh while on the phone with you, I was told at 15.33 yesterday they would be there in a hour or so, I left work early to meet them I however am still waiting for my bed, I would suggest cutting ties with the jd group. I am writing it here as they are not listed on hello Peter

Thanks a lot they have contacted me regarding the email. Could the supervisor who spoke to me on Monday please give me a ring urgently.

Good day please could he manager that spoke to me contact me again regarding the bed that was exchanged.

Good day,
I would like to suggest discontinuing the sealy prato as the inspector was at my house and a bed that I have slept on for 3 weeks is a problem, I also would like a bed that can take 120kg per side as advertised and it won't be at my cost! Hense why I bought the bed due to the weight racio. This is between you and JD Group I don't care who fits the bill but I want a bed that won't be a problem in the next 3 weeks and that can garenteed take 120kg per side. This is false advertising just to make a quick buc****!!!

Please could someone inform me what's happening next

Ironic how you state that there is nothing wrong with my bed yet in the same breath want to refund me, Patric had given his report to you as he should yet he told me and two other people that there is something wrong with the bed. I asked for the lady Cheri not sure of the name but it's to that effect, to come look at the bed herself she then stated she won't as it would be undermining the inspector. You tell me to go back to Russells yes the point of sale was made their but your the manufacturer that sells beds to stores under false pretenses how else would they then relay info to clients surely through your info given? It's almost 11.00am and my matter is still not resolved since 22nd of my last hello Peter message.

That's not what Patric told me and two other people, he also stated that he put it all in his report and doesn't understand why you say there's nothing wrong. I will post a photo of it on here. You don't want to come see for yourself so send someone else out. Clearly you know your at fault or you would not want to refund me. The store itself had told me there are many comebacks on this range even so that you had to upgrade, the drivers state they do 8 of these beds a day, yet you don't care cause your making money and could not give a hoot about your clients by falsely e advertising your products. It's not the stores problem but yours.

Good morning please email me both reports from my complaint that the inspector had done along with the photos.

They can contact me cause I have waisted enough airtime in the past 2 months.

I have handed this matter over to the consumer goods council.