Noni

Good day

I Bought a sealy bed at Sleep Master in Pretoria CBD branch and in December i repoted a sqeaky sound on the bed and i even sent the photos on 15 January 2020 the inspector came to my place and conducted the inspection after I complained about my bed which I bought at Sleep master in Pretoria CBD branch, I went to store to report and I was assisted by Frida and at the customer care department I was communicating with Tsholofelo. First of all when I went to pay my last instalment at the store none of the sales consultant explained to me about Guarantee and Warrantee of the bed, I asked and my question was How many years is the guarantee and the answer from the lady that was helping was “10 years” I left and came back to work and on the day of delivery I did not even get a booklet which Frida is claiming that it comes with it, I only got a base and mattress without any booklet that has all the information on it, this information only finded out when I went and report about the bed.

On the day of delivery the drivers that were delivering came in the morning at between 6 and 6:30 at my place.

Now on the day I received a call before I was told about inspection the gentlemen I was talking asked me a question “Did I rotate my Bed” I asked him what do you mean he explained what I was I supposed to do and I said to him its my first time to hear about it then while we were talking the phone had network issues I then called back and I spoke to Christina and I she also explained to me, I told Christina that none of the information she is giving was explained to me at the store I don’t know anything about it they never explained anything to me as to what should I do.

Christina suggested that I take pictures of the bed and send them through which I did and then I received a call for the appointment of inspection and indeed one on the inspectors came on the 15th of Jan and he saw the bed. I then received a call from Tsholofelo and she explained the findings and that I should pay a fee before authorising and I asked her why must I pay if my bed in under guarantee and she said to me it was a 1 year guarantee and 4 years warantee and I said to No it cant be at the store I was told about 10 years then due to network issues there was a cut off and I called again and said I am right. When I spoke to Tshlofelo on Monday she said to its "factory fault"and she also spoke to Frida at the store and now I want to know what is the solution and why must I pay if its factory fault because I am not the manufacturer of the bed and my logic and my understanding tells me why must I pay for something that is not manufactured by me and if they know that its factory fault why do they keep on selling beds are faulty.

I am so irritated and annoyed by this whole thing that bed is only a year old and I don’t get to enjoy the sweat of my forehead because I don’t enjoy my sleep on it, the inspector saw it, I need a solution in thing and I want that bed to be changed or get my money back I paid for that bed thinking that I am buying quality and yet I dont enjoy it, now I sleep on the couch because of its uncomfortable for me sleep on it. I am fed up of going up and down, going to store and Frida has no answers for me and when i explained to her that nothing was explained to me about the bed and to her its like I am lying and she was so certain that everything was explained to me and now as a customer I am lying, why would I lie?