Noisy springs

RS S319806.... I have sent video which represantives asked for so that they can be able to assess my complaint that the springs on my bed are noisy when turning and to not be assisted in 3 weeks that's really bad customer service.I send enquiry to their whatsapp number no response.I am angry as I have a back problem in just less than 2 years what one has to deal with after spending money on a brand you think would be reputable...I REGRET IT.