AG
Ann G

1 reviews | Active since Jul 2011

13 Jun 2023, 10:42

NO AFTER SALES SERVICE FROM SEALY

We purchased our 2 x Sealy Posturematic with exclusive Posturepedic technology (electric beds) in approximately May 2022. My bed started making grinding and creaking noises when I use the remote to raise one end of the bed, the other bed is silent. I was advised to send an email to ***, and attach a copy of the invoice. Marlon phoned me and said somebody would contacte me to come to my home to see what is going on with the bed. I am still waiting. Buy any product other than Sealy, find out about after-salesservice, and make sure you will actually receive said after-sales service. Extremely disappointing, considering the amount of money paid for these 2 beds, My bed is still craeaking and groaning when it is getting raised.

0
Replies (2)
Sealy
Sealy's reply13 Jun 2023, 10:47
Official
Good day

Thank you for contacting us , we will investigate and give feedback shortly.
We are sorry for any inconvenience that might have been caused.

thank you.

kind regards
Bravo brands sleep division
Customer care.
Sealy
Sealy's reply13 Jun 2023, 16:50
Official
Good day

Please be advised that your complaint has been authorized for exchange, please contact the store that you have purchased from.

We are sorry for any inconvenience that might have been caused.

kind regards
Bravo Brands Sleep Division
Customer care