My sealy mattress is sagging

I am extremely disappointed with the after-sales service. My Sealy mattress developed severe sagging on both sides and now feels like there are sinkholes where we sleep. It has become very uncomfortable, and my back pain has worsened significantly because of it.

I contacted Dial-a-Bed William Moffett, who advised that Skyline would contact me regarding the issue. I then received an SMS stating that someone would call me within 14 business days. That call never came.

Months have now passed, and despite following the correct process and waiting patiently, I have received no follow-up, no inspection, and no resolution. A mattress of this quality should not sag so badly, and customers should not have to chase for months to get assistance.

I would appreciate urgent attention to this matter and a proper response regarding my warranty claim.