Lack of ownership of Products Quality

Appalling sense of ownership of their products, my bed creaks every time i move let around turn or sit on it, Sealy contacted me and told me i need to pay for a replacement and and admin fee. why do you guys market a 10 year warrantee when all yourl do is make us pay for a replacement, that's not a warrantee. I told the girl, there's no way I am paying again for something I had already paid for and nowhere during my purchase was I told that ill need to pay for a new bed if any fault was found with the bed. I am still waiting for whoever she escalated my issues to, to contact me Sealy, take some ownership of your products. I