1 reviews | Active since May 2018
Good beds = Good dreams . Sealy = NIGHTMARES!!
I bought my bed beginning of April and I must say WORST DECISION EVER as 2 months later I’m already writing a review about regretting my decision and having experienced terrible service since! I purchased the bed at Bradlows Midrand in April and the sales agent recommended the bed and said praises how Sealy is a trusted brand I will sleep comfortably. I have never had one night I slept “comfortably” on this bed for the past 2 months! I went and laid a complaint at the store in May and the friendly lady assisted me and logged a complaint for me and said I would be called. To my surprise one can’t even return the bed and add on money to at least get a “better bed” maybe because they don’t have any! To this day I have not being assisted and I’m still sleeping on the stupid bed that causes body aches! Sealy brand is *****! And they have supervisors who sends email and DONT CALL like Siphokazi Nqambi who said I will get a call to deliver a new bed two weeks ago and keeps ignoring my follow up emails! I regret not listening to my mom when she said I must buy Restonic and not Sealy their quality and guarantee was back in the 80s and now they sell *******!!
Thank you for your email, please be advised that you logged your complaint on the 22/05/2019.
We conducted a telephonic inspection on the 23/05/2019, where we authorized an exchange on the base set.
We then referred you back to the store where you have purchased from as they will be doing the exchange. We have now contacted the Head of office of the JD group and they have advised that they will deliver to you on Saturday as per your request.
We hope all is in order.
Kind regards
Bravo Group Sleep Products
Customer care team.
***
Thank you for your email, please be advised that you logged your complaint on the 22/05/2019.
We conducted a telephonic inspection on the 23/05/2019, where we authorized an exchange on the base set.
We then referred you back to the store where you have purchased from as they will be doing the exchange. We have now contacted the Head of office of the JD group and they have advised that they will deliver to you on Saturday as per your request.
We hope all is in order.
Kind regards
Bravo Group Sleep Products
Customer care team.
***
None of what is mentioned above is true! You never called me a day after I logged a complained and never referred me to the store I bought the bed set I went there myself to complain and logged a complaint on the 18th and was only THEN called on the 22nd. The delivery was ONLY scheduled AFTER the Hello Peter review. Only thanks to Hello Peter I get what I paid for (hopefully)
None of what is mentioned above is true! You never called me a day after I logged a complained and never referred me to the store I bought the bed set I went there myself to complain and logged a complaint on the 18th and was only THEN called on the 22nd. The delivery was ONLY scheduled AFTER the Hello Peter review. Only thanks to Hello Peter I get what I paid for (hopefully)