feeling ****med

disappointed does not even begin to describe how i feel. purchased a king bed in 2016 with a 10 yr warranty, the mattress is now collapsing with a visible ditch in, and my husband and i are complaining of back problems. i have spoken to people at Sealy and according to their warranty we are expected to pay R2700 in order to get a new mattress. ive neva heard of or experieced this where you have to pay an amount when you are within your warranty. so basically i am paying for the warranty. firstly, in the midst of an economic crisis most do not have the type of cash laying around, we most certainly do not have secondly, we don't have the cash , so what do we do with a mattress that's giving us back problems? which is going to lead to hospital bills.

i feel absolutely ****med, it seems to me that SEALY does not have much confidence in their products that they expect their customer to pay an amount when the bed is still under warranty , and why does the mattress have only a 1 year guarantee? this is very disappointing and stressful. i feel like the consumer commission should really look into this.