KR
Kim R
1 reviews | Active since Oct 2025
07 Oct 2025, 22:14
Don’t buy Sealy
0 stars if I could. I am not going to bother to write all the same complaints that I have read, which apply to me too. Yes I bought a king xl in 2018, which I too thought came with the Sealy brand fantastic warranty….. That’s why you buy Sealy right?? Not at all. They found fault just from looking at the photos and I was also asked for a warranty fee of R9284 for mattress and around R3000 for bases before they would replace! Crazy! Don’t waste your hard earned money!
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Sealy's replyOfficial
08 Oct 2025, 07:48Hi Good Day Kim, your mattress is out of guarantee and falls in the warrantee period, you mattress was bought 2018 this the cost is calculated prorata, A Service Warranty Period is the balance of the period outside of the Guarantee period where the cost of repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. To determine the length of your warranty and its terms, simply match the range on your mattress label with the range on the below schedule. I am willing to reduce the warrantee fee; please advise should you want me to proceed. Thanks Verdi
Sealy's reply08 Oct 2025, 07:48
Official
Hi Good Day Kim, your mattress is out of guarantee and falls in the warrantee period, you mattress was bought 2018 this the cost is calculated prorata, A Service Warranty Period is the balance of the period outside of the Guarantee period where the cost of repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. To determine the length of your warranty and its terms, simply match the range on your mattress label with the range on the below schedule. I am willing to reduce the warrantee fee; please advise should you want me to proceed. Thanks Verdi